Going out for breakfasts on weekends, is one of the things I look forward to on a weekend morning. Am also constantly on a look out for that wonderful dining experience which I could share with my friends.
Yesterday, 17 June, was supposed to be a quiet breakfast for me and my mom and 3 of her siblings. We just came from the memorial park where we made an early morning visit. What we looked forward to as a filing breakfast turned out to be a nightmare.
We went for breakfast Pancake House CDO in Limketkai Center. It was my uncle's favourite place and siya ang taya for this breakfast since it was Father's Day. We have been patronising this establishment regularly among other establishments for breakfast.
We thought they were operating normally because there were 3 groups who were there for breakfast. New customers would be coming in later. We placed our order after 10 minutes trying to decide what to eat. I noticed that there seems to be a problem when our normal waiting time for our orders became a prolonged reading session. The coffee we ordered were served, after the coffee became cold, we still did not get our food order. Thank God for the magazines and newspaper to keep us entertained. After more than 20 minutes and 2 follow-ups, our orders started filling in one by one. The pancakes ordered were very pale, 3 pancakes to be exact. My mom returned them to be recooked. Their other orders like an omelet and replacement of the 3 returned pancakes arrived after around 8 minutes.
Around 40 minutes and 2 follow-ups after including requests to be served water, my order of 'Crispy sliced salmon w/ brown rice' and 'Classic Pancake' arrived. By this time, i was the only one who had not eaten breakfast.
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| Crispy sliced salmon w/ brown rice |
The 'Crispy sliced salmon w/ brown rice' is part of their healthy food selection. I was expecting this to be good. However, the salmon was just like any normal fried food that passed time before being served. The brown rice was not soft it was not hot either. Looks liked it was reheated a few hours ago. However, this was not the main issue, the next dish is.
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| Classic Pancake |
The 'Classic Pancake' was very dry. Although not as pale as what they initially served, it looks like it lacked something, maybe water, during the mixing. Then they might have hurriedly cooked it and not followed the required time, i.e., minadali. In Cebuano, the pancake was baska. I did not get to finish it because even with butter (I cannot take syrup with it), it as still dry and tasteless. Am sure that is not the standard product of Pancake.
On the other hand, after the 3rd follow-up, we were finally served water: there were 5 of us but we were served water in 3 glasses + 1 disposable glass. The waiter then said they ran out of drinking glasses.
Through all the years we have been taking breakfast in Pancake House CDO, this is the first time we were served this kind of food. It was also the first time that I tasted such kind of food from Pancake.
What happened? I recall that while we were in the restaurant around 25 minutes or so, I could hear some shouting regarding orders, coming from the kitchen. I would surmise, they don't have manpower at that time in the kitchen that is why the output was such. I wouldn't be surprised if there was only the cook and 1 helper, they lost their dishwasher. Thus, they have to rush cooking everything. Also there were only 3 personnel on the floor including the cashier.
This Pancake branch should not have opened (for breakfast customers) until they have stabilised their manpower. Reason being is they will not be able to serve their customers and their service will suffer.
We've been patronising that establishment for years and this happened. Do you think I would want to go back to this establishment? I told my uncle & aunts, no more. We just have to stop patronising Pancake House CDO. It is time to look for a new breakfast nook to patronise.
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